18 chapters from professional to character-driven communicator
Understand and develop EQ. Four pillars: self-awareness, self-regulation, social awareness, relationship management. 200+ emotion words
Know yourself deeply. Communication patterns, triggers, blind spots, strengths. Impact vs intent awareness. 360-degree feedback
Truly hear and understand others. Levels of listening. Paraphrasing, clarifying, summarizing, reflecting feelings. 50+ exercises
Feel with others and show genuine care. Cognitive vs emotional empathy. Perspective-taking skills. Compassionate communication
Communicate effectively under emotional stress. Anger, fear, anxiety management. Self-regulation techniques and recovery strategies
Bounce back from communication failures. Learning from mistakes. Handling criticism and rejection. Growth mindset cultivation
Be real and true to yourself. Finding your authentic voice. Vulnerability and courage. Balancing authenticity with appropriateness
Align words with values and actions. Honesty without harm. Walking your talk. Keeping promises and admitting mistakes
Listen more, learn continuously, stay open. Admitting "I don't know." Learning from everyone. Seeking feedback and correction
Know what to say, when, and how. Strategic silence. Timing in communication. Reading the room. Long-term consequences of words
Speak truth with kindness, even when hard. Difficult conversations and moral courage. Standing for truth while maintaining kindness
Create deep, genuine connections. Consistency and reliability. Transparency vs oversharing. Keeping confidences. Repairing trust
Communicate with moral responsibility. Truthfulness vs deception. Manipulation vs persuasion. Harm prevention. Respecting dignity
Influence with integrity. Principles of persuasion (Cialdini's 6). Rhetoric: ethos, pathos, logos. Storytelling for persuasion
Navigate disagreements with grace. Understanding conflict. De-escalation techniques. Finding win-win solutions. Mediation skills
Master constructive feedback. SBI model (Situation-Behavior-Impact). Timing and privacy. Balancing positive and constructive. 50+ scenarios
Communicate needs clearly and kindly. Healthy boundaries. Assertive vs aggressive vs passive. Saying "no" with grace
Define your values and approach. Reflection on Module 3 journey. Your core communication values. Personal communication code